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M-Pesa

Pioneering Mobile Money for Financial Inclusion in Kenya

M-Pesa is a groundbreaking mobile money service introduced by Safaricom, Kenya’s leading telecommunications provider. Launched in 2007, M-Pesa revolutionised the financial landscape by providing users with a secure and convenient platform to conduct mobile-based transactions, bridging gaps in financial access and contributing to Kenya’s economic growth.

% of coverage
  • Country

    Kenya

  • Population

    Approximately 54 million (as of 2023)

  • Mobile Penetration

    High, driven by mobile-first access

% of coverage
Payment Method Overview
  • Type:Mobile Money Service
  • Currency:Kenyan Shilling (KES)
  • % of coverage:Ubiquitous due to M-Pesa's extensive reach and partnerships
  • Refunds:Subject to the policies of partnering merchants and financial institutions
  • Chargebacks:Limited due to mobile-based transactions, assessed on a case-by-case basis

About payment system

M-Pesa stands as a transformative force in Kenya’s financial landscape, transcending traditional banking by introducing a mobile-based approach to money management. Users create M-Pesa accounts linked to their mobile phone numbers, enabling them to perform an array of financial transactions directly from their phones.

The service offers a wide range of functionalities, including person-to-person money transfers, bill payments, airtime purchases, and access to microfinance solutions. The process is simple: users visit authorised M-Pesa agents to deposit or withdraw cash, which is then credited to or debited from their digital M-Pesa accounts.

M-Pesa’s significance is particularly pronounced in regions with limited access to traditional banking infrastructure. The service has democratised financial access, enabling users from various backgrounds to participate in the formal financial system and manage their finances more effectively.

M-Pesa’s success is attributed to its user-friendly interface, wide availability of agents, and continuous innovation. By offering a secure and convenient alternative to cash transactions, M-Pesa has not only transformed the way Kenyans manage their finances but has also served as a global model for mobile money services, sparking financial inclusion initiatives in various parts of the world.

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Payment flow

The customer selects Visa as their payment option and enters their credit card details to complete the payment.

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M-Pesa

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M-Pesa is a groundbreaking mobile money service introduced by Safaricom.

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Pricing

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Our fare pricing is designed to bring satisfaction to both sides of our partnership. The pricing structure is tailored to your specific business type and monthly turnover. Kindly send us a request, including details about your business, and our dedicated success manager will promptly get back to you with our best offer.